Kapture Chat

  Be it e-commerce, real estate or even the education sector, almost all industries are going remote as an effect of the pandemic. Just like the way the mode of these industries has changed even customer service has taken a toll and is constantly trying to adapt to the new normal. Though a very few businesses have adapted to the new phase of help desk management not all have the resources or the right tools to adapt to this ever changing customer service needs.  Hybrid AI agents are one of the best customer service tools that combine an AI Chatbot and a Live chat agent to produce a hybrid AI system. A hybrid AI model makes use of  machine learning abilities and the personal touch of a human agent when required to cater to customer care needs. These Hybrid AI systems also make use of natural language processing (NLP) to provide users with a more personalized and human-like experience. They help businesses not only by reducing help desk management costs but also by in...

  How virtual assistants redefining the gaming industry  The gaming industry is expanding dramatically with more and more people getting into gaming every day. When there is increased demand for gaming services it becomes challenging and chaotic for gaming companies to handle so many customers (or in this case gamers) and their customer service requirements. With the growing number of gamers, gaming companies tend to face a wide range of help desk support issues like lack of customer service agents, decreased first call resolutions, increased response times, a huge number of unattended tickets, etc. And this is exactly where virtual assistants are redefining the gaming industry.  But are intelligent virtual assistants required in the gaming industry? Yes! Virtual assistants like Kapture’s AI Chat are a one-stop solution for all the customer care support problems that gaming industries face. It is essential for businesses to understand that intelligent virtual assistan...

  What are B2B Chatbots?  B2B bots are one of the most efficient help desk management tools that provide the best customer experience. But the question remains - How could a chatbot help B2B business? B2B chatbots are intelligent chat agents that help businesses in numerous ways. From reducing employee training costs to increasing agent productivity B2B bots are a one-stop productivity tools that help businesses increase their profitability in the long run. These intelligent bots not only save time but also increase efficiency and help brands create a positive brand image. These AI chatbots   possess Machine Learning abilities and Natural Language Processing (NLP) abilities due to which they are able to provide contextual remediation and are able to communicate with consumers in a human like manner. They aid businesses in increasing customer engagement levels and customer satisfaction levels. Below are few benefits of B2B Chatbots   B2B bots help in lead generation...

  With increasing customer expectations it becomes challenging for industries to provide the best customer experience. Over the past few decades banks and insurance companies have been through various challenges that ranged from rapid digitalization to widespread internet usage adaptation which lead to a significant rise in customer expectations as well. Chatbots help financial institutions digitize the customer experience in various ways . Usage of intelligent bots in financial institutions has not only revolutionized the way industries live upto customer expectations but has redefined helpdesk services as well. Chat services have emerged as one of the most productive and cost effective solutions for all the helpdesk troubles of the financial industry.  Did you know that according to Chatbot Magazine, Bank systems will deal with up to 90% of customer interactions by using chatbots by the year 2022? Conversational AI being used for Finance and Banking services is one of the...

  What is Hybrid Chatbot?  Did you know that according to a 2020 report by Drift  41.3% of consumers said they used chatbots for making a purchase? Hybrid bots are revolutionizing not only the customer care service but also the customer experience itself. They are enabling businesses to cater to their customers 24/7 no matter day or night. In simple terms a hybrid chatbot is a chat platform that combines a live agent service and an artificially intelligent chatbot. These chatbots help businesses take care of customer care support and even lead generation.  Why does a business need a Hybrid Chatbot? In the 21st century Hybrid AI bots are a must have for businesses. These chatbots help businesses run enterprise operations in the most efficient and smooth way possible. From automated ticket management to hassle free lead generation these bots take care of everything. These hybrid bots take a one-time investment and last for ages, this saves huge amounts of customer c...

  What is live chat? People these days thrive towards advancements that help them achieve tasks quicker and much more efficiently. Live chat is one such advancement that helps businesses make the customer service experience much quicker and more fruitful. To put it in simple words live chat is an online chat application that enables users to reach out to businesses in real-time. Users can just send a text on the chat platform instead of calling or sending an email and will have their questions or problems answered and solved in no time. Live chat softwares like Kapture chat helps travel agencies increase customer loyalty and revenue in the long run.  Features of Live chat platforms 24/7 availability -  Live chat can be made available 24/7 this means that your customers no longer have to wait till your employee hours to get their questions answered. Kapture chat enables travel agencies to expand instant availability which is very important in the travel and tourism in...

  The global healthcare sector is faced with multiple challenges right from the lack of data centralization to the unorganized operational workflow. Conversational AI has started to make a significant impact in this stress-ridden healthcare industry. Advanced chat platforms like Kapture Chat offer an interactive and intuitive approach to transform the sector in a bid to deliver seamless medical experiences.  Conversational AI is fast replacing traditional interaction means. For instance, with an AI chatbot in place, a customer asks questions, healthcare conversational chatbots comprehend it and provides them with the right answer - all while leveraging their ability to interpret and respond in a human-like language. Below are the key areas where conversational AI is believed to bring much-needed stability for the healthcare sector.  Improving patient experience - Currently, there are many pain points for patients as well as medical practitioners. Doctors are forced to s...