Kapture Chat

  What is live chat? People these days thrive towards advancements that help them achieve tasks quicker and much more efficiently. Live chat is one such advancement that helps businesses make the customer service experience much quicker and more fruitful. To put it in simple words live chat is an online chat application that enables users to reach out to businesses in real-time. Users can just send a text on the chat platform instead of calling or sending an email and will have their questions or problems answered and solved in no time. Live chat softwares like Kapture chat helps travel agencies increase customer loyalty and revenue in the long run.  Features of Live chat platforms 24/7 availability -  Live chat can be made available 24/7 this means that your customers no longer have to wait till your employee hours to get their questions answered. Kapture chat enables travel agencies to expand instant availability which is very important in the travel and tourism in...

  Travel is one of the most dynamic customer-facing global industries in the world and travel chatbots are changing the face of this industry. From airlines, cruise lines, railways to coach tours and hotels, the industry represents one where people are busy, on-the-go, and expect quick, efficient support experiences. Technology has always played a pivotal role in the travel and tourism sector, transforming the way scheduling, booking, infrastructure maintenance is automated digitally.  Now, AI-powered chatbots are overtaking customer communications of travel enterprises in a bid to modernize and streamline the way engagement is done. Here are some of the use-cases of chatbots in the travel industry.  Efficient reservations - Making the reservation/booking process convenient and simple helps increase completed bookings, bookings revenue and reduces customer abandonment before the completion. Kapture’s AI chatbot can guide a customer through a conversational flow to simp...

  The travel industry is reviving itself constantly. Whether it be adapting itself to the changing environment of travel or incorporating elements of AI to ensure customer satisfaction, the industry is keeping up with the times. Online travel agents, online flight bookings, web check-ins, etc. are evidence of that.  Research conducted by Expedia shows that people visit 38 websites on an average while planning their getaways. AI is revolutionizing the travel industry exponentially over the last decade. The digital revolution has substantially disrupted the travel industry to cater to the needs and demands of the new-age digitally adept traveler, travel companies continue to seek new ways to improve customer journeys and make travel more convenient. Conversational AI has transformed, the way people now plan their trips. Those days are gone when people used to visit the local travel agents to book a flight or a hotel. Travel companies that understand the value of digitizing th...