Kapture Chat

  A marketing tool that will automatically send messages out for you to people who are interested in your business. And it’s the best way to keep in touch with your prospects and customers. What is an automated reply message? Automated reply messages are predefined responses used to communicate with customers across specific scenarios and keep information transparent. It helps customers to understand what is actually happening – whether your agents are busy, out of the office, or on holidays. What are automatic responses? An auto-responder is a script that automatically returns a prewritten message to anyone who submits email to a particular address, whether an individual or a Web site. Automatic responses are widely used by Web sites for the purpose of responding to visitor comments and suggestions in a preliminary way. You may see an auto-responder in cases where you purchase something online, receiving a "thank you for your order" email, etc. You can set up an auto-respond...

  Client onboarding is becoming increasingly complex, with financial institutions spending excessive amounts of time and money manually processing checks.  Know Your Customer (KYC) is a process by which banks or other financial entities acquire information about their customers and verify the validity of that data by checking it against enormous external watch lists and public record databases. Anti-Money Laundering (AML) and Customer Due Diligence (CDD) are also critical processes that fall under KYC and consist of regular checks and ongoing monitoring of clients. The objective is to examine the risk of potential illegal activities, and to curb misuse of the businesses’ services by way of identity-theft, money-laundering, terrorism-funding, and fraudulent financial transactions. How do you automate a KYC process? So how can your KYC process be conducted accurately, efficiently, and without adding extra weight to your team’s workload? With KYC costs on the peak, there is inter...

For every business, strong communication with clients is vital for good customer service. Maintaining a positive communication flow with your clientele base is pivotal for success; if you don’t offer timely responses, you risk losing customers to companies who reply faster. How do you get a leg up on your competitors? Auto replies. How does auto reply messages help a business? People look for convenience and efficiency, so businesses are willing to take the maximum benefit of digital communication channels. Quick responses by email or text can easily give potential customers the information they require to schedule appointments or services. You can then follow up with your lead as soon as possible. Automating customer service keeps you connected to your customer. When you’re out of the office, an auto reply is helpful as it is short, concise and provides a link for more information so that customers have resources available when you’ve got your hands full. As a small business owner, yo...

  While in a business quick responses to the Frequently Asked Questions is one of the major keys to a successful customer relationship management. Responses are given by the agents in a traditional method wherein the agents reply to the customer’s requests one by one by consuming enough of the precious time. So, what if we can expedite the process? What if there are ways in which customers need not wait in the long queues for their answers? The automated or canned responses to the FAQs is the first-rate solution. To understand them let’s first see what these are. What Are Canned Responses? Canned responses are pre-arranged responses to the questions which are commonly or frequently asked. The canned responses are given while requiring little human intervention. The default suggestions shown in the pic given below are the canned responses. How Can You Integrate Canned Responses In Your Customer Service? Canned responses can be integrated by Chatbots using machine learning technology...