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  Be it e-commerce, real estate or even the education sector, almost all industries are going remote as an effect of the pandemic. Just like the way the mode of these industries has changed even customer service has taken a toll and is constantly trying to adapt to the new normal. Though a very few businesses have adapted to the new phase of help desk management not all have the resources or the right tools to adapt to this ever changing customer service needs.  Hybrid AI agents are one of the best customer service tools that combine an AI Chatbot and a Live chat agent to produce a hybrid AI system. A hybrid AI model makes use of  machine learning abilities and the personal touch of a human agent when required to cater to customer care needs. These Hybrid AI systems also make use of natural language processing (NLP) to provide users with a more personalized and human-like experience. They help businesses not only by reducing help desk management costs but also by in...

As technologies are evolving, businesses are looking at advanced ways to connect with customers to gauge current behavior.  Chatbots are the latest craze in the market. They are fascinating and it seems that everyone wants one for their enterprise. What is a ChatBot? At the most basic level, a chatbot is an artificial intelligence software that simulates and processes human conversation (either written or spoken), allowing humans to interact with digital devices as if they were communicating with a real person.  Chatbots have transformed the face of customer interface and also brought about a drastic change in the way businesses make decisions. Customer service chatbot has grown as a viable choice for businesses for customer support solutions. What do you look for in a ChatBot? A chatbot is a must for every business today to improve profitability and save costs. A custom chatbot is considered as the best tool for lead generation which provides business insights through data an...