Use Cases of a Chatbot in the travel sector
Travel is one of the most dynamic customer-facing global industries in the world and travel chatbots are changing the face of this industry. From airlines, cruise lines, railways to coach tours and hotels, the industry represents one where people are busy, on-the-go, and expect quick, efficient support experiences. Technology has always played a pivotal role in the travel and tourism sector, transforming the way scheduling, booking, infrastructure maintenance is automated digitally. Now, AI-powered chatbots are overtaking customer communications of travel enterprises in a bid to modernize and streamline the way engagement is done. Here are some of the use-cases of chatbots in the travel industry. Efficient reservations - Making the reservation/booking process convenient and simple helps increase completed bookings, bookings revenue and reduces customer abandonment before the completion. Kapture’s AI chatbot can guide a customer through a conversational flow to simp...