What are auto-suggested replies in a chat system

 A marketing tool that will automatically send messages out for you to people who are interested in your business. And it’s the best way to keep in touch with your prospects and customers.

What is an automated reply message?

Automated reply messages are predefined responses used to communicate with customers across specific scenarios and keep information transparent. It helps customers to understand what is actually happening – whether your agents are busy, out of the office, or on holidays.

What are automatic responses?

An auto-responder is a script that automatically returns a prewritten message to anyone who submits email to a particular address, whether an individual or a Web site. Automatic responses are widely used by Web sites for the purpose of responding to visitor comments and suggestions in a preliminary way. You may see an auto-responder in cases where you purchase something online, receiving a "thank you for your order" email, etc.

You can set up an auto-responder from your control panel under email configuration.

Have you experienced automated replies in your chat system. Checkout Kapture chat for a free trial.

Automated reply messages are a great way for businesses to fulfill customer support expectations of receiving a prompt response for their chat or email requests. Automated reply messages empower businesses to:

Here are some good examples of auto suggested replies examples for your business that you can follow:

o [name] good morning! All our support agents are busy right now. Your estimated queue time is 6 mins. Thank you for reaching out to us.

Hey [name] Very good morning to you! I am sorry that you need to wait for [time] as all our support executives are busy. We appreciate your patience. Thank you!

Maintain transparent communication with customers and keep them informed in terms of managing their queries.

By setting automated email messages, businesses can have continuous customer engagement via alternative channels.

Customer value brands that deliver prompt responses. With auto reply messages, brands can acknowledge customer support requests that boost satisfaction.

Suggested replies in a chat system are limited to one or two words, except a few words in some cases. Similarly, suggested actions gives you 1-click access to perform actions. When you receive a message in email that can be answered with a short response,

Autoresponder advantages can be listed below as follows:

Suggested replies are the trick to invite visitors to become subscribers to messages from you about your business and your products and services. It’s easy, it’s automatic, and is one of the best returns on a marketing investment for your business that you will ever get.

1. Turn anonymous website visitors into subscribers

When people you don’t know visit your website for the first time, the best ways to start a communication line with these visitors is to offer them something of value in exchange for them giving you their name and email address. Once a visitor has subscribed to your autoresponder you can continue to send them email messages forever.

2. Build long term relationships with subscribers with little effort

Since you can write automated messages in advance and schedule the messages to go out to your subscriber list automatically on any date you specify and any time of day that you specify, your messages can reach all of your subscribers with very little effort on your part.

3. Enable continuous marketing without hiring more people

Since an autoresponder is sending marketing messages out to your prospects and customers on a regular basis, you won’t need to hire more people to do this.

4. Follow-up flawlessly without missing a single customer

By using an autoresponder to send out marketing messages about your business, it will never miss a single prospect who is subscribed to your list.

5. Generate repeat sales due to constant communication

By using this automatic messaging system that communicates about your products and services, your customers will be reminded to buy what they need from you on a regular basis – automatically.

6. Lead more subscribers to your blog or website

An autoresponder message can direct them to the exact place they need to be to find out the information they need to make the buying decision.

7. Obtain measurable results

The autoresponder will keep track of the number of new subscribers each day. Using these results, you can decide what future information and messages you will send to your subscribers.

8. Ensure better email delivery

Autoresponders are specially designed to get the emails that are in the autoresponder system delivered on time to all of your subscriber list.

9. Brand yourself with all the emails

You can brand yourself and your company in your emails that you are sending to your subscribers by adding your logo, your tagline, your physical address, your phone number, and anything else.

10. Allows you to easily duplicate your efforts

You can duplicate all of these tasks once you’ve done them one time for one list. You can have different lists for groups of subscribers in other categories, and send separate messages.