How Hybrid Chatbots Are Helping Businesses Grow

 


What is Hybrid Chatbot? 


Did you know that according to a 2020 report by Drift  41.3% of consumers said they used chatbots for making a purchase? Hybrid bots are revolutionizing not only the customer care service but also the customer experience itself. They are enabling businesses to cater to their customers 24/7 no matter day or night. In simple terms a hybrid chatbot is a chat platform that combines a live agent service and an artificially intelligent chatbot. These chatbots help businesses take care of customer care support and even lead generation. 



Why does a business need a Hybrid Chatbot?


In the 21st century Hybrid AI bots are a must have for businesses. These chatbots help businesses run enterprise operations in the most efficient and smooth way possible. From automated ticket management to hassle free lead generation these bots take care of everything. These hybrid bots take a one-time investment and last for ages, this saves huge amounts of customer care costs for businesses in the long run. Intelligent chatbots like Kapture Chat not only enable businesses to facilitate multitasking but also a round robin scheduling facility that ensures no tickets go unanswered. 




What are the benefits of a Hybrid AI chatbot? 


  • Higher customer satisfaction rates


One of the best features of these bots is that these bots provide a contextual response to customers. They work towards providing an immediate remediation to customers and this kind of immediate need gratification not only increases customer satisfaction rates but also helps businesses retain customers in the long run. Hybrid chats like Kapture Chat not only increase customer retention it also increases the businesses profitability in the long run by creating a positive image.


  • Reduces customer service costs


Did you know that bots reduce huge amounts of expenditure for your businesses? According to a report by IBM Chatbots can help businesses reduce up to 30% on their customer care support expenditure. Unlike traditional methods of service desks where a lot of investment is required for infrastructure and maintenance chatbots take a one time investment that last for years. Intelligent chatbots like Kapture chat also help businesses acquire customers for lower costs. 



  • 24/7 availability


These hybrid AI bots are available every time of the day, they are available even during off-hours. Unlike traditional helpdesk support methods that are limited to employee work hours these intelligent bots can cater to customer needs and queries at any time of the day which gives businesses a huge advantage and edge over businesses that don't use hybrid chatbots. When businesses provide an all time available assistance to customers they automatically see an increase in sales. 


  • Easy lead generation 


Another huge advantage that businesses with Hybrid AI chatbot receive is that they are easily able to generate leads with the help of their bots. These bots track customer activity like the number of minutes spent on an article or blog, or the links clicked on, etc. After tracking all of this they analyse the data and come up with prospects and leads. They also help businesses reduce costs on traditional lead generating methods. 


To know more about how hybrid chatbots work click here for a demo.

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