Conversational commerce and support in the healthcare sector

 The global healthcare sector is faced with multiple challenges right from the lack of data centralization to the unorganized operational workflow. Conversational AI has started to make a significant impact in this stress-ridden healthcare industry. Advanced chat platforms like Kapture Chat offer an interactive and intuitive approach to transform the sector in a bid to deliver seamless medical experiences. 


Conversational AI is fast replacing traditional interaction means. For instance, with an AI chatbot in place, a customer asks questions, healthcare conversational chatbots comprehend it and provides them with the right answer - all while leveraging their ability to interpret and respond in a human-like language. Below are the key areas where conversational AI is believed to bring much-needed stability for the healthcare sector. 


  • Improving patient experience - Currently, there are many pain points for patients as well as medical practitioners. Doctors are forced to squeeze the maximum number of patients in their daily schedules, undercutting the quality of experience. Conversational AI can solve this problem by significantly increasing service quality by automating routine processes that are otherwise tedious. Through an AI chatbot or live chat, you can collect basic information at the time of appointment bookings and patient check-ins, eliminating the chances of human errors. 


An AI chatbot can also be leveraged to remind patients of the medications, payments, etc. It can also work as a healthcare assistant to answer queries related to drugs or nutrition. Kapture’s online chat can also provide personalized answers to patients based on their medical history. This will further enhance the end-user experience. 


  • Improving doctors’ experience - NLP-powered healthcare chatbots can help doctors retrieve important information instantly without having to meddle with complex tools or waste a lot of time. AI chatbots can also efficiently save every patient’s medical history in the database and this information can help doctors prescribe the right medication or treatment as well as foresee problems before they occur. 


Conversational AI chatbots such as Kapture Chat can follow up and check how patients feel after they are discharged from the hospitals. This will effectively eliminate the need for physical checkups, thus freeing doctors’ time for more patients.


Some of the common use cases of an AI chatbot or live chat software in the healthcare industry include: 


  1. Collecting patient information - Patients are often required to fill multiple long forms even before the consultation. Automating this process can be beneficial for both patients and the healthcare institution. Patients also usually have many questions during this process. Kapture’s online chat can make this entire process more frictionless and provide answers to patients’ questions, making them feel like they’re having the conversation with a doctor. 

  2. Appointment booking - Kapture Chat acts as a digital assistant to help in appointment management. Hospitals and other healthcare enterprises encounter tens and hundreds of appointment booking requests on a daily basis. An AI chatbot can provide patients through the necessary information (about doctors for instance)  through a conversation and eventually complete the transaction by confirming, rescheduling or cancelling appointments.  

  3. Patient engagement - A lesser known but incredibly valuable use case of live chat and AI bot in healthcare is keeping up the engagement with patients. Patient engagement bots such as Kapture Chat can help hospitals and doctos check in on patients’ health and monitor their vitals regularly after treatment. The bot can respond to patients queries with contexual resolutions easily. 

  4. Documentation and database: Patients can seamlessly upload important documents or access necessary documents through the chatbot, saving them a visit to the hospital. Doctors can access patients’ medical records through Kapture Chat as well. 


Why Kapture Chat? 


  1. Advanced NLP-based chatbot: Kapture Chat uses natural language processing (NLP) to understand customers’ intent and provide them with contextual resolutions in a hassle-free manner. 

  2. Multi-lingual bot: AI chatbot is not limited by language. By leveraging Kapture Chat, you can facilitate seamless interactions with customers from anywhere in the world. 

  3. Easy implementation - You can integrate Kapture with your existing applications in no time. 

  4. Industry leading support - Count on the team at Kapture Chat to provide you with any assistance you might need. 


Interested to know more? Book a short, personalized demo with Kapture Chat to understand how our chat suite can help your healthcare enterprise. 

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