Kapture Chat

  With increasing customer expectations it becomes challenging for industries to provide the best customer experience. Over the past few decades banks and insurance companies have been through various challenges that ranged from rapid digitalization to widespread internet usage adaptation which lead to a significant rise in customer expectations as well. Chatbots help financial institutions digitize the customer experience in various ways . Usage of intelligent bots in financial institutions has not only revolutionized the way industries live upto customer expectations but has redefined helpdesk services as well. Chat services have emerged as one of the most productive and cost effective solutions for all the helpdesk troubles of the financial industry.  Did you know that according to Chatbot Magazine, Bank systems will deal with up to 90% of customer interactions by using chatbots by the year 2022? Conversational AI being used for Finance and Banking services is one of the...

  What is Hybrid Chatbot?  Did you know that according to a 2020 report by Drift  41.3% of consumers said they used chatbots for making a purchase? Hybrid bots are revolutionizing not only the customer care service but also the customer experience itself. They are enabling businesses to cater to their customers 24/7 no matter day or night. In simple terms a hybrid chatbot is a chat platform that combines a live agent service and an artificially intelligent chatbot. These chatbots help businesses take care of customer care support and even lead generation.  Why does a business need a Hybrid Chatbot? In the 21st century Hybrid AI bots are a must have for businesses. These chatbots help businesses run enterprise operations in the most efficient and smooth way possible. From automated ticket management to hassle free lead generation these bots take care of everything. These hybrid bots take a one-time investment and last for ages, this saves huge amounts of customer c...

  What is live chat? People these days thrive towards advancements that help them achieve tasks quicker and much more efficiently. Live chat is one such advancement that helps businesses make the customer service experience much quicker and more fruitful. To put it in simple words live chat is an online chat application that enables users to reach out to businesses in real-time. Users can just send a text on the chat platform instead of calling or sending an email and will have their questions or problems answered and solved in no time. Live chat softwares like Kapture chat helps travel agencies increase customer loyalty and revenue in the long run.  Features of Live chat platforms 24/7 availability -  Live chat can be made available 24/7 this means that your customers no longer have to wait till your employee hours to get their questions answered. Kapture chat enables travel agencies to expand instant availability which is very important in the travel and tourism in...

  The global healthcare sector is faced with multiple challenges right from the lack of data centralization to the unorganized operational workflow. Conversational AI has started to make a significant impact in this stress-ridden healthcare industry. Advanced chat platforms like Kapture Chat offer an interactive and intuitive approach to transform the sector in a bid to deliver seamless medical experiences.  Conversational AI is fast replacing traditional interaction means. For instance, with an AI chatbot in place, a customer asks questions, healthcare conversational chatbots comprehend it and provides them with the right answer - all while leveraging their ability to interpret and respond in a human-like language. Below are the key areas where conversational AI is believed to bring much-needed stability for the healthcare sector.  Improving patient experience - Currently, there are many pain points for patients as well as medical practitioners. Doctors are forced to s...

  What is an AI chatbot? From the past few years, businesses have seen a surge in customer requests and an increase in customer care demand. With growing consumers, customer care services become priorities for businesses. But not all businesses, especially startups, can afford traditional methods of customer care services. But there is a way startups can provide the best customer care facilities without compromising on the low budget. The answer is AI chatbots .  These chatbot services like Kapture Chat are software used by businesses to provide automated customer interactions. Online chatbots help businesses to conduct on-line chat conversations with customers without the presence of a human agent. Using chatbots not only saves company spending but also increases productivity and brings in more revenue.  Why your startup needs an AI bot They help startups provide 24/7 customer assistance One of the best features of an intelligent chatbot is that it works from anywhere ...

  The future facet of customer support is gradually changing to conversational support with the increase in AI-driven chatbots and machine learning technologies. Almost all digital channels are being redefined by the use of AI chatbots and are enhancing customer experience across all platforms. Chatbots foster the aspect of customer loyalty and improved customer experience by providing personalized experiences and quick, accurate customer engagements across sales, service, and marketing. We all know what an AI chatbot is. It is a highly intelligent computer program that simulates human conversation and provides support through text and voice calls. But how to choose an intelligent AI chatbot? According to data , “85% of customer interaction will be handled without human agents by 2021.” AI chatbots, when they were initially introduced in the customer support sectors, they were only able to execute rule-based commands. This often led to poor customer experiences and a gradual decre...

  Studies show that: Chatbot trends in 2021- 47% of organizations are expected to implement chatbots for customer support services, and 40% are expected to adopt virtual assistants. The global chatbot market is set to grow at CAGR of 37.11 during the period of 2017–2021-Orbis Research Chatbots expected to cut business costs by $8 billion by 2022-Juniper Research When it comes to choosing a chatbot / live chat application consider the following features. Omnichannel feature Based on your business requirements, While choosing a chatbot / live chat application omnichannel feature must be taken into consideration. This feature allows the bots to be deployed to the website, mobile apps, or the channel of its choice with the user interface that is customized for each channel, be it SMS, e-mail or social media. When you consider Kapture Chatbot then you get the functionality of interacting with corporate tools like Slack, Telegram, Skype and also integrating with a knowledge base, NPS s...