Kapture Chat

  Studies show that: Chatbot trends in 2021- 47% of organizations are expected to implement chatbots for customer support services, and 40% are expected to adopt virtual assistants. The global chatbot market is set to grow at CAGR of 37.11 during the period of 2017–2021-Orbis Research Chatbots expected to cut business costs by $8 billion by 2022-Juniper Research When it comes to choosing a chatbot / live chat application consider the following features. Omnichannel feature Based on your business requirements, While choosing a chatbot / live chat application omnichannel feature must be taken into consideration. This feature allows the bots to be deployed to the website, mobile apps, or the channel of its choice with the user interface that is customized for each channel, be it SMS, e-mail or social media. When you consider Kapture Chatbot then you get the functionality of interacting with corporate tools like Slack, Telegram, Skype and also integrating with a knowledge base, NPS s...

  E-commerce companies are increasingly finding different ways to connect with their customers and understand their needs better. In a bid to do this, these enterprises are using AI chatbots to proactively interact with customers and resolve their issues on not one but multiple platforms, such as Facebook, Instagram, their online store, etc. These round-the-clock bots such as Kapture Chat use machine learning to interpret customers’ preferences and create delightful, individualized shopping experiences.  Why do e-commerce businesses need chatbots?  Chatbots and live chat applications bring several different benefits. In addition to being available 24/7 and providing instant responses, chat applications also help in increasing productivity of the sales and support teams.  Order management - AI chatbots can efficiently help e-commerce enterprises by streamlining and automating order management processes.  Order placing - E-commerce chatbots such as Kapture Chat...

  Employee engagement and communication has come a long way – both in the B2C and B2B space. The recent outbreak of the pandemic caused companies to work remotely. This made this engagement process even harder and creating happy employee experiences is more important than ever. According to a J. Morgan’s HBR study report that reviewed 250 companies, enterprises that actively invested in employee experience outperformed the ones that didn’t (4.2x in average profit and 4.0x in profit per employee). Their reported average revenue was also twice as large. Why is employee engagement important for enterprises?   Higher employee satisfaction – When employees are engaged at work, have their issues resolved and feel satisfied with their position, they tend to stay loyal to the company and be focused at work.  Higher retention – Investing in employee happiness and engagement can help you retain your top employees. It can also lower your turnover rates drastically by ensuring that ...

  Travel is one of the most dynamic customer-facing global industries in the world and travel chatbots are changing the face of this industry. From airlines, cruise lines, railways to coach tours and hotels, the industry represents one where people are busy, on-the-go, and expect quick, efficient support experiences. Technology has always played a pivotal role in the travel and tourism sector, transforming the way scheduling, booking, infrastructure maintenance is automated digitally.  Now, AI-powered chatbots are overtaking customer communications of travel enterprises in a bid to modernize and streamline the way engagement is done. Here are some of the use-cases of chatbots in the travel industry.  Efficient reservations - Making the reservation/booking process convenient and simple helps increase completed bookings, bookings revenue and reduces customer abandonment before the completion. Kapture’s AI chatbot can guide a customer through a conversational flow to simp...

  A marketing tool that will automatically send messages out for you to people who are interested in your business. And it’s the best way to keep in touch with your prospects and customers. What is an automated reply message? Automated reply messages are predefined responses used to communicate with customers across specific scenarios and keep information transparent. It helps customers to understand what is actually happening – whether your agents are busy, out of the office, or on holidays. What are automatic responses? An auto-responder is a script that automatically returns a prewritten message to anyone who submits email to a particular address, whether an individual or a Web site. Automatic responses are widely used by Web sites for the purpose of responding to visitor comments and suggestions in a preliminary way. You may see an auto-responder in cases where you purchase something online, receiving a "thank you for your order" email, etc. You can set up an auto-respond...

A chatbot in simplest terms is an example of Machine Learning created to interact with a user through a variety of mediums like mobile phones like Siri, smart devices like Google home devices among many others. The main usage of chatbots is to understand the request of the user and fulfil the same. Having a chatbot is a necessary part of any business, this is because a chatbot to an extent is a via media between a live chat agent and the organization or person looking to resolve the issues they are facing. Engage your customers with Kapture's AI Chatbots that gets smarter everyday. Overview of machine learning in chatbots Machine learning in chatbots is becoming more and more prevalent in the current age. Almost all businesses irrespective of their field of operation are using machine learning and chatbots to reduce the problems faced by manual power and restructuring the human resources towards more important tasks that need skills. At first glance, chatbots and machine learning...