Use Cases of a chat in employee engagement

 Employee engagement and communication has come a long way – both in the B2C and B2B space. The recent outbreak of the pandemic caused companies to work remotely. This made this engagement process even harder and creating happy employee experiences is more important than ever.

According to a J. Morgan’s HBR study report that reviewed 250 companies, enterprises that actively invested in employee experience outperformed the ones that didn’t (4.2x in average profit and 4.0x in profit per employee). Their reported average revenue was also twice as large.

Why is employee engagement important for enterprises? 

  1. Higher employee satisfaction – When employees are engaged at work, have their issues resolved and feel satisfied with their position, they tend to stay loyal to the company and be focused at work. 

  2. Higher retention – Investing in employee happiness and engagement can help you retain your top employees. It can also lower your turnover rates drastically by ensuring that your team members are happy with their work.

  3. Increased productivity – It’s no secret that engaged employees tend to work faster as well as harder because they like what they do. Gallup reports that engaged employees are 17% more productive. 

  4. Increased profitability – Happy employees mean happy customers. Happy customers keep coming back and they refer other people to your company

How Chatbots can influence Employee Engagement?

For the most part, AI chatbots and live chat are considered as tools that can only help in improving the end-user or customer experience. Nevertheless, the same technology (machine learning and artificial intelligence) can be leveraged to transform the employee experience by automating internal communication and basic tasks.

Kapture Chat’s intelligent chat suite can facilitate self-service by answering repetitive employee questions as well as help them in completing tasks faster and independently. The AI chatbot can also send personalized notifications and reminds to employees in addition to providing specific data instantly. 

How can Chatbots improve Employee experience?

  1. Recruitment – The recruitment process can be a very time consuming process as it includes a lot of important paperwork. Recruitment, more often than not, involves communication between the recruiter and applicant over more than one channel – call, email, text, etc. Turning to a chat platform can eliminate this complication and confusion. Kapture’s AI chatbot can simulate human conversations to interact with applicants to respond to common questions as well as to provide employees with immediate feedback on their application status. 

  2. Onboarding – It’s no secret that the onboarding process is not only expensive, but is also very tedious. Some of the most crucial usecases of Kapture’s chat suite in onboarding are:

    1. Paperwork: The chatbot can assist new hires with all the paperwork included in the onboarding process. It can collect and save all the necessary documents. 

    2. Educating company policies: The bot can educate hires on human resource policies, vacation or standard operating procedures. The new employees can also ask questions and save themselves the time of reaching out to the manager or coworker.

    3. Company orientation – The AI chatbot can take employees through informational videos or presentations about the company, the teams involved etc within a chat.

    4. Learning and development – In the age of constant development and disruption, existing skills are as crucial as the ability to acquire new skills. Integrating learning chatbots into the development process can rapidly improve learning outcomes. 

Kapture’s AI chatbot can streamline access to relevant data by pulling out the information when it’s needed. With a learning chat suite in place, employees can study training materials in abetter and more engaging way as well as test their knowledge using conversational assessments, which provide real-time feedback.

3. HR interactions – Through Kapture Chat, you can help your employees get instant resolutions from just their workstations. The chat suite helps HR get on top of every query in a matter of minutes. Take a look at these usecases for example:

    1. Managing leave requests 

    2. Respond to pay roll queries

    3. Personalized IT support 

    4. Managing reimbursement requests 

    5. Document submission 

    6. Application tracking 

    7. Exit formalities automation 

In addition to these, you can leverage Kapture Chat to collect feedback and optimize customer engagement in several different ways. Explore how Kapture Chat can benefit your enterprise directly, Book a demo with Kapture Chat today. 

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