How Multilingual Chatbots are Changing the Customer Experience

 What is a Chatbot? 

Chatbots are artificially intelligent chat applications that help people have conversations on virtual spaces and platforms. Chatbots help organizations and people communicate seamlessly and in virtual spaces. They are driven by artificial intelligence and machine learning which not only makes them very intelligent and efficient but also makes them the most cost-effective customer management tools in the 21st century. Advanced AI bots like Kapture chat also have Natural language processing abilities that help them provide a more conversational tone along with a human-like touch to their responses.  They not only improve CSAT scores but also help businesses onboard and retain customers.


Chatbots like Kapture Chat provides businesses with an efficient chatbot which is intuitive, contextual and multilingual. Here are some of the significance of a multilingual chatbot. 




Benefits of Multilingual Chatbot 


Provides a Personal Touch


Communication takes place in native languages for people to feel special and cared for. Providing customer care services in a language native to the user helps businesses better connect with their customers and helps them build on an emotional level. In addition to multilingual abilities, intelligent chatbots also process natural language processing capabilities that help them better understand what the customer is looking for. Multilingualism combined with natural language processing as a more personalized touch to the conversations helps people feel more satisfied and happy with the service being provided. 


Removes Language Barriers


With everything shifting to virtual spaces businesses are also facing a lot of issues that limit them from selling their products to certain people. Language happens to be one of the major limitations other barriers that businesses, as well as prospective customers, face. Removing language barriers has become the most important business move. Breaking down language barriers not only helps businesses increase their brand availability and outreach but also helps them provide services or products to a diverse community. 


Builds a Larger Customer Base


When businesses switch to more native language-friendly customer care services it helps them increase their brand outreach. Breaking language barriers equals selling to a wide range of customers. Due to an absence of language barriers customers can do business or shop to their heart's content. Using artificially intelligent multi-language chatbots also helps businesses increase their customer onboarding as well as customer retention levels. In addition, these businesses are able to provide their customers with the most contextual responses. This allows businesses to not only build a larger customer base but also a diverse customer base. 


Reduces Customer Service Costs


With an influx of online shoppers, it is becoming increasingly difficult for businesses to bring in language translators to better accommodate their customers and their customer care tickets. Making investments in language translators can be very expensive and might not be a cost-effective solution in the long run. Having multi-language chatbots solve this problem in a jiffy. These multi-language chatbots are able to communicate in various native languages and they only take a one-time investment. Intelligent chatbots like Kapture Chat also provide various other facilities like self-service portals which helps help desk management teams reduce the number of customer care tickets being raised.


Along with helping businesses reduce customer care support costs and break down linguistic barriers, multi-language chatbots can also give them a competitive edge over their competitors. To know more about artificially intelligent multilingual chat applications click here for a demo.  

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