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  Increasing online sales is the prime  objective of countless businesses, large and small alike. Whether you run a mom-and-pop retail business or work for a vast ecommerce giant like Amazon, multiplying sales through online channels is a little like bowling a strike – it looks a lot easier than it actually is. But at the same time boosting ecommerce sales isn’t as difficult as you might think! More often than not, it’s a combination of simple techniques working together in unison to assist you reach your revenue goals. While running an e-commerce store, it’s important to turn every visitor into a repeat customer. This can be accomplished largely by making every visitor feel valued – and you can do that by using real-time communication (such as live chat) on your e-commerce website. How to increase ecommerce sales? Even with an extensive product line and your credibility to operate in the market, there are some ways you can make sure that the person who clicks on your website,...

  Client onboarding is becoming increasingly complex, with financial institutions spending excessive amounts of time and money manually processing checks.  Know Your Customer (KYC) is a process by which banks or other financial entities acquire information about their customers and verify the validity of that data by checking it against enormous external watch lists and public record databases. Anti-Money Laundering (AML) and Customer Due Diligence (CDD) are also critical processes that fall under KYC and consist of regular checks and ongoing monitoring of clients. The objective is to examine the risk of potential illegal activities, and to curb misuse of the businesses’ services by way of identity-theft, money-laundering, terrorism-funding, and fraudulent financial transactions. How do you automate a KYC process? So how can your KYC process be conducted accurately, efficiently, and without adding extra weight to your team’s workload? With KYC costs on the peak, there is inter...

As technologies are evolving, businesses are looking at advanced ways to connect with customers to gauge current behavior.  Chatbots are the latest craze in the market. They are fascinating and it seems that everyone wants one for their enterprise. What is a ChatBot? At the most basic level, a chatbot is an artificial intelligence software that simulates and processes human conversation (either written or spoken), allowing humans to interact with digital devices as if they were communicating with a real person.  Chatbots have transformed the face of customer interface and also brought about a drastic change in the way businesses make decisions. Customer service chatbot has grown as a viable choice for businesses for customer support solutions. What do you look for in a ChatBot? A chatbot is a must for every business today to improve profitability and save costs. A custom chatbot is considered as the best tool for lead generation which provides business insights through data an...

  The travel industry is reviving itself constantly. Whether it be adapting itself to the changing environment of travel or incorporating elements of AI to ensure customer satisfaction, the industry is keeping up with the times. Online travel agents, online flight bookings, web check-ins, etc. are evidence of that.  Research conducted by Expedia shows that people visit 38 websites on an average while planning their getaways. AI is revolutionizing the travel industry exponentially over the last decade. The digital revolution has substantially disrupted the travel industry to cater to the needs and demands of the new-age digitally adept traveler, travel companies continue to seek new ways to improve customer journeys and make travel more convenient. Conversational AI has transformed, the way people now plan their trips. Those days are gone when people used to visit the local travel agents to book a flight or a hotel. Travel companies that understand the value of digitizing th...

  As far as growing technologies are concerned, conversational AI is revolutionizing the global customer experience.  Traditional manufacturing and supply chain management has undergone a complete digital makeover. The elements of the supply chain in the age of industrial AI have become essential, in regard to the nature of the workload. Supply chain management is a complex process. They expect unsurprisingly established workflows. In this competitive environment, conventional interface and complex routings of apps may affect the user experience adversely.  The goal of supply chain optimization is to render the right product to the right person at the most accurate time.  With the emergence of AI—so revolutionary the challenges and the opportunities have never been so great. Automation has allowed superior management of the flow of goods and services, sophisticated analytics, leading-edge warehousing, and inventory management plans. With easier data retrieval and bet...

  AI is rapidly becoming an integral part of businesses around the world. Today every industry is experiencing an increase in consumer expectations and demands and the best resolution to this on-going challenge is by utilizing the most advanced tech solutions such as chatbots, machine learning, natural language processing, and artificial intelligence. This is even more valid for the financial sector, where AI has been implemented in various verticals to improve aspects like security, efficiency and the complete customer experience. Over the years, financial institutions have gone through a complete digital transformation. From e-transfers to contactless credit cards, there can be no denial to  the irresistible shift to digital transactions. In banking, financial services and insurance sector, customer support is a part wherein the usage of AI is most mainstream. The increasing deployment of augmenting customer service with chatbots, have totally replaced human agents in some c...