Kapture Chat

  A marketing tool that will automatically send messages out for you to people who are interested in your business. And it’s the best way to keep in touch with your prospects and customers. What is an automated reply message? Automated reply messages are predefined responses used to communicate with customers across specific scenarios and keep information transparent. It helps customers to understand what is actually happening – whether your agents are busy, out of the office, or on holidays. What are automatic responses? An auto-responder is a script that automatically returns a prewritten message to anyone who submits email to a particular address, whether an individual or a Web site. Automatic responses are widely used by Web sites for the purpose of responding to visitor comments and suggestions in a preliminary way. You may see an auto-responder in cases where you purchase something online, receiving a "thank you for your order" email, etc. You can set up an auto-respond...

A chatbot in simplest terms is an example of Machine Learning created to interact with a user through a variety of mediums like mobile phones like Siri, smart devices like Google home devices among many others. The main usage of chatbots is to understand the request of the user and fulfil the same. Having a chatbot is a necessary part of any business, this is because a chatbot to an extent is a via media between a live chat agent and the organization or person looking to resolve the issues they are facing. Engage your customers with Kapture's AI Chatbots that gets smarter everyday. Overview of machine learning in chatbots Machine learning in chatbots is becoming more and more prevalent in the current age. Almost all businesses irrespective of their field of operation are using machine learning and chatbots to reduce the problems faced by manual power and restructuring the human resources towards more important tasks that need skills. At first glance, chatbots and machine learning...

  Have you ever wondered why your chatbot doesn't understand you sometimes? Well the answer is non-existence or lack of NLP (Natural Language Processing). What is Natural Language Processing? NLP is a sub-category of artificial intelligence, information engineering, computer science, and linguistics that helps the machines to understand the human language. It helps in analyzing the data that humans refrain from doing but can be of great potential. In simple terms, NLP helps to understand plenty of data and analyze it to make it easy for computers to communicate with humans using NLP machine learning, deep learning, and AI technologies A beginners guide to Natural language processing Natural language is the most natural interface between a user and a machine. In the ideal case, this involves speech recognition and voice generation. Even Alan Turing recognized this in his “intelligence” article, in which he defined the “Turing test” as a way to test a machine’s ability to exhibit int...

  What can you do with a chat? Chat isn't just for talking to people—it's also a great place to chat with your apps. They can help you book meetings, find flights, poll your team, check your calendar, request time off, and much more. In Chat you can add bots to a specific room or you can chat with them directly on your own. What is a chat feature? Chat features provide an upgraded, rich messaging experience. Chat features: Show you when someone is typing Offering h read receipts (show when someone has read or received your message, as well as showing your contact when you read their message) Send messages over mobile data and Wi-Fi Lets you share files and high-resolution photos When using chat features, your messages are sent using the Rich Communication Services (RCS) protocol over Wi-Fi and mobile data. Chat features will be turned on only when all the participants in a conversation have chat features. Either your RCS service provider (e.g., mobile carrier) or Jibe Mobile fr...

  The measure of success is bringing in a client and making them satisfied. Communicating with the customer directly is the basis of sales and increasing customer satisfaction in a very competitive retail market. Chatbots for retail industry help to solve issues and consult the customer in real-time.  The global Chatbot market is expected to grow exponentially between 2016-2023. – Credence Research Chatbot use cases for business have had many proven records of success in the fields of Customer Service, Marketing and Sales. Retailers can leverage a chatbot to grow far quicker with loyal customers than companies that constantly rely on a semi-satisfied customer base. Customers demand quick, personal and convenient support, 24/7, on their channel of choice.  The power a retail chatbot is the advanced solution to grow loyal customers and retain customers. Retail chatbots provide a smart way to scale exceptional customer experiences. How Retailers are using chatbots for better...