Conversational Support Is The Future Of Customer Service

 Conversational support are strategies for helping clients that pay attention to building a drawn out relationship, instead of settling a progression of issues. They use setting and discussions to make it simple for clients to find support while permitting agents to offer more customized or personalised help at scale.



Conversational AI: The Future Of Customer Service


Ever since the inception of business, customer service has existed in some shape or form and the ways to cater customers’ needs have changed tons over the years but the core principle always have been just one, they shall never leave unsatisfied and without customers there is no business so it only makes sense to such a sound system in place that leaves no stones unturned. 



At some point of time we all have experienced shaky conversation for our queries via phone or mail and the traditional way of customer support has been mailing and calling but the problem with that is the wait time and lack of innovation. There is only so much you can create in through them and the support itself isn’t available 24/7. It’s still prevalent but the influx of conversational support has been a game changer and revolutionary to the say least. 



Conversational Support works via AI ChatBots and Live Chat feature where the customers can land on your page any time and pretty much leave with a ticket solved by an agent or an automated chatbot without any hassle or high waiting time. 


AI ChatBots work through Machine Learning & Natural Language Processing & they run on automated script and fixed presets but they have the ability to learn human tone by past conversations.



How Customer Service Chatbots Are Redefining Support With AI


Few years ago, who must’ve thought we would come to a point where we would have assistance ready just fingertips away on the web page itself, well here we are. 


  • 24/7 Support


We all love those epiphanies and urge that we need to buy something at odd hours but what an assurance it is that even after business hours you can have your query solved. That speaks volume when it comes to convenience. 


  • Dip In Wait Time 

Chatbots can handle countless queries at once and that automatically translates to less waiting time, win win ey! 



  • Email Integration 


Customers can pick off their conversation if anything comes up in the middle right where they left off. 



How Can Artificial Intelligence For Customer Support Assist Businesses?


AI has been a blessing in disguise when it comes to redefining customer support but it has always helped businesses in several ways- 

  • Analytics 


It helps businesses gain insights regarding all the market trends, customer behaviours and on site activity which helps in tweaking of products, campaigns and analysis to be in the best position to make sales. 


  • Reduction In Customer Abandonment Rate And Complaints

ChatBots are already well automated with ability to tackle and complain and also any influxof query and with the robust response yet efficient responses the abandonment rate tends to decrease. 

  • Lead Generation & Management

There’s another silver lining, AI helps with collection of data like mentioned above and that helps companies under customer behaviours and their preferences better which puts them in the best position to generate and manage leads. 

  • Surge In Employee Productivity 

Since AI can handle most of the easy queries, that leaves agents with more time to spend on individual tickets which further leads to more efficiency and productivity. 

  • Cost Effective

Here’s the icing on the cake, AI based customer support actually costs less than the traditional way and that leaves no reason for companies to give it a shot. Moreover, it’s been proven that companies with AI based customer service make more sales, retain more customers and perform better than companies which don’t. 



KaptureChat is a Machine Learning and AI Based chat support system which helps businesses and enterprises create a seamless customer service system & also increase sales and lead generation through a line of products which include Live Chat, AI ChatBot, Hybrid Agent AI. 

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