Kapture Chat

  Conversational support are strategies for helping clients that pay attention to building a drawn out relationship, instead of settling a progression of issues. They use setting and discussions to make it simple for clients to find support while permitting agents to offer more customized or personalised help at scale. Conversational AI: The Future Of Customer Service Ever since the inception of business, customer service has existed in some shape or form and the ways to cater customers’ needs have changed tons over the years but the core principle always have been just one, they shall never leave unsatisfied and without customers there is no business so it only makes sense to such a sound system in place that leaves no stones unturned.  At some point of time we all have experienced shaky conversation for our queries via phone or mail and the traditional way of customer support has been mailing and calling but the problem with that is the wait time and lack of innovation. Ther...

  Today, we can’t imagine our lives without messaging. It enables us to have real-time interaction with friends, family, and facilitates us with the ability to multitask at the same time. This leads us to messenger as a business tool. Holding various communication channels may turn out to be challenging for any business. People these days are well familiar with social media, emails, phone, and in-person communication. Especially if you have to interact with lots of clients on a day to day basis. This article will help you know why live chat is winning the customer support race. Customers prefer Live chat over all the other customer support channels, it increases loyalty and conversions. There has been a lot about how live chat has been benefitting over the years. Reasons why you need Live chat can be understood even better when you know the strengths and weaknesses of it. Here are some pros and cons of live chat vs phone support Pros of live chat Accessibility - Customers recognise...

  Machine learning is an application or product of Artificial Intelligence which provides systems with the ability to comprehend and learn through just experiences and not any precise programming.  It’s key area is to develop programs which can access data and use them on their own. ChatBots use machine learning via understanding and processing previous conversations and grow smarter as more they are put to use for future interactions with customers.  ChatBots with Artificial Intelligence use Machine Learning and Natural Language Processing (NLP). In layman’s terms they are machine-based virtual assistants which can help customers with their queries in no time.  How Businesses Can Use Machine Learning Chatbots To Increase Profits? Up-Selling and Cross-Selling Sales needn’t be made just by acquiring new customers, businesses can configure chatbots for identifying their own current customers whom they can sell different or new products to. For instance if a customer l...

Live chat software is a platform which allows customers to communicate or chat with the customer service agents to clarify any query or doubt that may arise. It is a highly convenient source as the users can multitask and get their query cleared. It works in a simple way, the user makes a query and the ticket is sent to an agent who gets in touch instantly and the conversation goes in real time. Chat Bots on contrary are a software program or application designed for specific tasks and they run on automated scripts. They work by  A human makes a request regarding any doubt or query. The query is analyzed in the system and AI. Chatbot responds with relevancy attempting to solve the problem. How Are Chatbots Revolutionizing Customer Service- 24/7 Customer Service Not everyone shops during the typical business hours and customers adore it when they have service available at their discretion. As there is no agent in chatbots and it's all automated, customers can make that spontaneous p...

  Automation of services has taken up its fastest pace by now, offering users the much needed advantage to fulfill their regular tasks. With advanced automated solutions, users can now book a restaurant reservation,  hotel room, flights, order a pizza, book a movie ticket, and even get a clinic appointment. Customer service industry is receiving huge momentum predominantly due to the upsetting of Artificial Intelligence - a technological breakthrough that has bagged almost every business industry by an upsurge. How customer service chatbots are redefining support with AI Artificial intelligence is radically re-evaluating the customer service perspective. The progressive change to the customer experience as evident as in the new wave of chatbots. AI-powered chatbots have become broadly accessible and let you do what was once impossible: 24/7 customer assistance, automatically resolve questions without any human intervention, and provide support to multiple customers at once wi...