Kapture Chat

  How to Keep Your Business Going During the Pandemic The covid-19 pandemic has caused a lot of damage. These damages range from economic imbalance to poor customer care services. Businesses are now slowly exploring ways through which they can increase profitability and restore the damages done. One of the best ways in which businesses can cope up with the damages of the pandemic is by making smart choices like artificial intelligence. Artificial intelligence bots like Kapture chatbot are one of the best choices for businesses looking for cost-effective ways to provide customer care services. Due to their machine learning and natural language processing abilities these cost-effective artificially intelligent chatbots help businesses provide their customers with the best help desk support services.  How Chatbots can Help your Business During Covid -19 They Help you Collect Customer Data Artificially intelligent chat services help businesses collect customer data. From the custo...

  Recently, new tools designed to simplify the interaction between humans and computers have hit the market: Chatbots and virtual assistants are some of the industry’s newest tools designed to simplify the interaction between humans and computers. What exactly is the chatbot? A chatbot is defined as an AI-based computer that simulates human interaction. They are also known as digital assistants that understand human capabilities. Bots interpret and process the user request and give prompt relevant answers. Bots can through voice as well as text can be deployed across website, applications and messaging channels such as Facebook Messenger, Twitter, Whatsapp, etc.  Now let's have a look at how chatbots work and their types. A chatbot is artificial intelligence (AI) software that can simulate a conversation (or a chat)  a user in natural language through messaging applications, websites, mobile apps or through the telephone.  Why are chatbots important? A chatbot is oft...

  The first and most important thing for a business is an efficient help desk management system that strives towards providing customers the best service desk experience. In the 21st century, there is no room for poor customer care support and artificially intelligent systems make sure of this. Artificially intelligent chatbots have become a must-have tool for the 21st-century customer care support teams. These bots leave no room for errors or poor service and are able to significantly cut down on customer care costs. They have become an important part of customer relationship management systems everywhere.  How chatbots improve customer service:  Chatbots provide quick response to users One of the best ways through which businesses can show their customers that they care about them and value them is by providing them quick customer care assistance that will help them solve their problems. One of the best features of automated AI systems or AI chatbots is their ability t...

  Be it e-commerce, real estate or even the education sector, almost all industries are going remote as an effect of the pandemic. Just like the way the mode of these industries has changed even customer service has taken a toll and is constantly trying to adapt to the new normal. Though a very few businesses have adapted to the new phase of help desk management not all have the resources or the right tools to adapt to this ever changing customer service needs.  Hybrid AI agents are one of the best customer service tools that combine an AI Chatbot and a Live chat agent to produce a hybrid AI system. A hybrid AI model makes use of  machine learning abilities and the personal touch of a human agent when required to cater to customer care needs. These Hybrid AI systems also make use of natural language processing (NLP) to provide users with a more personalized and human-like experience. They help businesses not only by reducing help desk management costs but also by in...

  How virtual assistants redefining the gaming industry  The gaming industry is expanding dramatically with more and more people getting into gaming every day. When there is increased demand for gaming services it becomes challenging and chaotic for gaming companies to handle so many customers (or in this case gamers) and their customer service requirements. With the growing number of gamers, gaming companies tend to face a wide range of help desk support issues like lack of customer service agents, decreased first call resolutions, increased response times, a huge number of unattended tickets, etc. And this is exactly where virtual assistants are redefining the gaming industry.  But are intelligent virtual assistants required in the gaming industry? Yes! Virtual assistants like Kapture’s AI Chat are a one-stop solution for all the customer care support problems that gaming industries face. It is essential for businesses to understand that intelligent virtual assistan...

  What are B2B Chatbots?  B2B bots are one of the most efficient help desk management tools that provide the best customer experience. But the question remains - How could a chatbot help B2B business? B2B chatbots are intelligent chat agents that help businesses in numerous ways. From reducing employee training costs to increasing agent productivity B2B bots are a one-stop productivity tools that help businesses increase their profitability in the long run. These intelligent bots not only save time but also increase efficiency and help brands create a positive brand image. These AI chatbots   possess Machine Learning abilities and Natural Language Processing (NLP) abilities due to which they are able to provide contextual remediation and are able to communicate with consumers in a human like manner. They aid businesses in increasing customer engagement levels and customer satisfaction levels. Below are few benefits of B2B Chatbots   B2B bots help in lead generation...